Last updated: April 14, 2026
Privacy Officer
Name: Laurianne Adam
Title: Co-founder
Email: contact@fruitomed.com
Fruitomed operates this store and website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). Fruitomed is a store powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms governing the collection, use, and disclosure of your information as described herein.
Definitions
Service
Service means the website https://www.fruitomed.com/ operated by Fruitomed.
Personal Data
Personal data means data about a living individual who can be identified from that data (or from that data and other information in our possession or likely to come into our possession). Personal information does not include information collected anonymously or rendered non-identifiable.
Usage Data
Usage data is collected automatically and is generated either by the use of the Service or by the Service infrastructure itself (for example, the duration of a page visit).
Cookies
To learn more, please consult our Cookie Policy available on the site.
Personal Information We Collect or Process
We may collect or process the following categories of personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:
- Contact details: your name, address, billing address, shipping address, phone number, and email address.
- Financial information: credit card, debit card, or bank account numbers, payment method (Stripe and PayPal), payment confirmation, and other transaction details.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items viewed, placed in your cart, purchased, returned, exchanged, or cancelled, as well as your past transactions.
- Your communications with us: information included in your exchanges with our customer service.
- Device information: information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information: information about your interaction with the Services, including how and when you access them.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you: when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
- From our service providers: when we engage them to implement certain technologies and they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Tailoring, and Improving the Services
We use your personal information to process your payments and orders, remember your preferences, send you account-related notifications, arrange shipments, facilitate returns and exchanges, and create a personalized shopping experience.
Marketing and Advertising
We use your personal information to send you marketing communications by email, SMS, or postal mail, and to present you with online advertisements based on your activities on the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping experience, and detect or prevent any fraudulent, illegal, or malicious activity.
Communicating With You
We use your personal information to provide you with customer service, respond to your requests, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law, respond to valid legal proceedings, and enforce our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons:
- With Shopify, service providers, and other third parties that perform services on our behalf (IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
- With business and marketing partners in order to provide you with marketing services and deliver targeted advertising.
- When you instruct us or consent to the disclosure of certain information to third parties.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger, or to comply with any applicable legal obligation.
Service Providers and Analytics
We may engage third-party companies to facilitate the provision of our Service, provide the Service on our behalf, or help us analyze how our Service is used. These third parties have access to your data only to perform these tasks on our behalf and are prohibited from using it for any other purpose.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. You can prevent your activity from being made available to Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more details on Google's privacy practices, see Google's Privacy & Terms page.
Behavioral Remarketing – Google Ads
Fruitomed uses remarketing services to present you with ads on third-party sites after you have visited our Service. We and our third-party providers use cookies to inform, optimize, and serve ads based on your past visits to our Service. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads Settings page.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the one in which you reside.
To learn more about Shopify's use of your personal information, consult Shopify's Consumer Privacy Policy or exercise your rights through Shopify's privacy portal.
Third-Party Websites and Links
The Services may provide links to websites or other platforms operated by third parties. We recommend that you review their privacy policies. We do not guarantee and are not responsible for the privacy or security of these sites.
Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, please contact us so that we can delete it.
Security and Retention of Your Information
Please note that no security measure is perfect or foolproof, and we cannot guarantee "perfect security." The length of time we retain your personal information depends on various factors, such as the need to keep this information to manage your account, provide you with the Services, comply with our legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your place of residence, you may have some or all of the following rights regarding your personal information:
- Right of access / right to information: request access to the personal information we hold about you.
- Right to erasure: request the deletion of your personal information.
- Right to rectification: request the correction of inaccurate information we hold about you.
- Right to portability: receive a copy of your personal information and request its transfer to a third party.
- Managing communication preferences: unsubscribe at any time from promotional emails via the unsubscribe link included in our messages.
Reporting a Privacy Incident
If you wish to report a privacy incident or file a complaint regarding our handling of your personal information, please contact us using the details provided below. You may also contact the data protection authority with jurisdiction in your region.
The information provided when reporting an incident will be recorded in a file accessible to the persons involved in the investigation process.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside. If we transfer your information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on this site and update the "Last updated" date.
Contact Us
For any questions regarding this Privacy Policy, to exercise any of your rights, or to report an incident:
Laurianne Adam – Co-founder
Email: contact@fruitomed.com
Address: 868 Chemin du Mont Granit Est, Thetford Mines, QC, G6G 0P2, CA
