Shipping policy

Last updated: March 8, 2026

Free Shipping on Orders Over $60

Shipping is free on all orders of $60 or more. Take the opportunity to explore our full range of premium natural products!

The free shipping threshold is calculated on the pre-tax amount, after applying all discounts and promotional codes. Free shipping is valid only for orders delivered to a single address within Canada.

 

Shipping and Handling Fees

Our shipping fees cover the costs incurred to process, package, and ship your order with care. All prices are in Canadian dollars (CAD).

Order amount (before taxes) Shipping fee
Less than $59.99 $10
$60 and over FREE 🎉

Taxes, shipping fees, and other charges are not counted toward the minimum amount required for free shipping.

 

Processing and Delivery Times

Orders placed Monday through Friday (excluding holidays) are generally processed and shipped within 24 hours of payment confirmation. Delivery is estimated at 5 to 7 business days depending on your region, and often much faster!

 

Factors That May Cause a Delay

Although we do everything we can to ship quickly, certain circumstances may cause additional delays:

  • Problem with the payment method or credit card.
  • Incorrect or incomplete shipping address.
  • Exceptional weather conditions affecting carriers.
  • Item temporarily out of stock: in this case, we will contact you by email.

 

Delivery Restrictions

To ensure the quality and traceability of every order, the following restrictions apply:

  • Delivery within Canada only; we do not offer international shipping at this time.
  • We do not ship to post office boxes (PO boxes).
  • No expedited shipping option is available at this time. We apologize for the inconvenience.
  • We are unable to change a shipping address once the order has been submitted. Please review your information carefully before confirming your purchase.

 

Tracking Your Package

We know you can't wait to receive your order! As soon as your package ships, you will receive a confirmation email containing a tracking link to follow your delivery in real time.

You can also track the status of your delivery directly from your account on fruitomed.com.

 

Contact Us

For any questions regarding your delivery or the status of your order:

Email: contact@fruitomed.com
Address: 868 Chemin Mont-Granit Est, Thetford Mines, QC G6G 0P2, Canada