Last updated: March 8, 2026
Our Promise
At Fruitomed, we deeply believe in the quality of each of our products. We select our ingredients with care and high standards, in order to offer you a premium, effective, and clinically tested range.
We are proud of what we make and we are committed to your complete satisfaction. If you are not fully satisfied with a Fruitomed product purchased directly from us, we will promptly issue a refund, in accordance with the conditions described in this policy.
This guarantee applies only to purchases made directly through fruitomed.com. Fruitomed cannot guarantee the quality of products purchased from unauthorized sellers and cannot be held responsible for refunds in such cases.
Order Changes and Cancellations
All orders placed are final. Once your order has been submitted, we are unable to change your shipping address. Please make sure your shipping information is accurate and up to date at the time of checkout.
If you wish to change or cancel an order, contact us as soon as possible at: contact@fruitomed.com
We will do everything we can to honor your request, but we cannot guarantee that a change will be possible if the order has already been processed or shipped. In such cases, the terms of our return policy apply.
Return Process
How long do I have to make a return?
You have 30 days from the date you receive your order to submit a return request. No request will be accepted beyond this period.
In which cases can I make a return?
Fruitomed accepts returns and processes refunds or exchanges only in the following situations:
- Item received defective or damaged.
- Wrong item received (different from your order).
Fruitomed does not offer exchanges or refunds for a simple change of mind or personal preference.
What are the eligibility conditions?
To be eligible, the returned item must:
- Be in its original condition, unused or unopened.
- Include its original packaging and labels.
- Be accompanied by valid proof of purchase (receipt or order confirmation).
How do I initiate a return?
Please contact us before shipping any item: contact@fruitomed.com
Provide your order number, a brief explanation of the situation, and, if applicable, photos of the product and/or its packaging. Once your request is approved, we will provide you with shipping instructions.
Returned items must be shipped at your own expense to the following address:
868 Chemin Mont-Granit Est, Thetford Mines, QC G6G 0P2, Canada
Items returned without a previously approved request will not be accepted and will be returned to the sender.
Damages and Issues
Please inspect your order upon receipt. If you find that an item is defective, damaged, or if you received the wrong product, contact us immediately at contact@fruitomed.com.
In these situations, Fruitomed is committed to assessing the problem quickly and offering a refund or an exchange, as applicable. We may ask you to provide photos of the product or packaging in order to process your request.
Non-Returnable Items
The following items are excluded from any return or refund policy:
- Items purchased on promotion or on sale.
- Gift cards.
For any questions regarding the eligibility of a specific item, please do not hesitate to contact us at contact@fruitomed.com before your purchase.
Exchanges
Fruitomed does not offer exchanges for a simple change of mind or preference.
If an exchange is justified due to a defective, damaged, or incorrect item, the process is as follows: return the item in question according to the instructions above, then place a separate order for the desired item. You will be notified by email once your return has been processed.
Refunds
When will I receive my refund?
Upon receipt and inspection of your return, we will notify you by email of the approval or refusal of your refund. If approved, the refund will be issued to your original payment method within 7 to 10 business days.
Please note that your financial institution or credit card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at contact@fruitomed.com.
Are there return fees?
Return shipping costs are the customer's responsibility, except in cases where the item received is defective, damaged, or where the error is on our part. In the latter case, shipping costs will be covered by Fruitomed.
Warranty Guidelines
Fruitomed reserves the right to verify the information provided, to require valid proof of purchase, and to refuse any request in cases of suspected fraud or repeated abuse of the satisfaction guarantee.
The guarantee is limited to the original purchaser and cannot be transferred.
Contact Us
For any questions regarding this policy or to initiate a return:
Email: contact@fruitomed.com
Address: 868 Chemin Mont-Granit Est, Thetford Mines, QC G6G 0P2, Canada
