Terms & conditions

YOUR SATISFACTION IS IMPORTANT TO US !
Should you encounter a problem with your order, please contact us and we will be happy to help you. By phone: 1-877-332-8191   |   By email: [email protected]

By using Fruitomed.com, you acknowledge having read and understood these conditions :

Articles damaged during transport. 
Fruitomed is very attentive and ensures that articles are shipped in good condition, safe and that they are wrapped adequately to avoid any damage during transport. If you receive a damaged item, please send us an email or call us at 1-418-332-6131 Monday to Friday from 9 a.m. to 3 p.m. to inform us of your problem. It will be our pleasure to correct the situation quickly.
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SHIPPING COST
Province of: QUEBEC, ONTARIO, MARITIMES: ( delay of 1 to 3 days): Free shipping for orders over 60$
Other provinces of Canada: BC, SK, AB, MA, etc.: (delay of 3 to 5 days): Free shipping for orders over 70$

Orders shipped same day via Canada Post Express. (Visa, Mastercard & Paypal accepted)

SHIPPING COST FOR FOR ORDERS (60 $ and -) Quebec, Ontario, Maritimes ... 10 $
SHIPPING COST FOR FOR ORDERS (70 $ and -) BC, SK, AB, MA, etc..................... 15 $

Merchandise return ‘’ after reception’’
As it is health products certified by Health Canada, merchandise returns are not allowed after the reception of your order. 
But we invite you to contact us to tell us about your situation. 877.332.8191 or [email protected]

Cancelling an Order ‘’ in progress’’
To cancel a pending order, please send us an email or call customer service at 1-418-332-6131. If your order has already been sent, you will have to wait until you receive it and then call us and ask for a return authorization number. You will then be able to send back the product with the return voucher and we will be able to reimburse you..

Lost Parcel
On « very rarely » occasions, a parcel may be lost during transport. If this occurs, please send us an email or call us at 1-418-332-6131 Monday to Friday from 9 a.m. to 3 p.m. When a parcel gets lost, please be assured that we will follow up with the transport company. You can also see your order status via your online account or by clicking on the link in your order confirmation email. Canada Post has a 10 business day window from the claim date to respond whether the parcel was found or if it is really lost. After the 10th day, if the parcel is lost we will resend your products in a second shipping or we will reimburse you if that is your choice. You will be informed throughout the process. 

Restrictions for Use
Unless otherwise specified in one of the sections of Fruitomed.com, it is strictly prohibited to copy, reproduce, distribute, publish, translate, download, post or transmit in any way shape or form any of the elements for commercial purposes without prior authorization from Fruitomed.com.

Liability limitation
The contents of the Fruitomed.com website, including all texts, graphics and images are solely of educational nature.
The contents of the site are not intended to be a substitute for professional medical judgment or diagnosis. 
The website and its elements are provided to you “as is” without warranties of any kind, whether implicit or explicit. Fruitomed.com, its related companies, its managers, employees, representatives or agents will, under no circumstances, be liable for any damages directly or indirectly held to the use of the Website.

Use of Collected Information
The information collected by Fruitomed.com allows Fruitomed to open an account in your name, to process your order, to contact you in the event that you win a prize in a contest or if there is a problem with your order, to personalize its relationship with you and, if so authorized, to send you information on new products in a more personalized manner. Fruitomed.com would like to point out that its advertisers and partners do not, at any time, have access to confidential information. Furthermore, Fruitomed.com does not sell its lists of users. You can always unsubscribe from Fruitomed.com upon which you will no longer receive information on new products.

Location of the Website Operation
The “fruitomed.com” and “versantdusureau.com” sites are operated from its offices in Canada. Those who choose to use “fruitomed.com” and “versantdusureau.com” do so on their own initiative and they are responsible for complying with all applicable local laws. Use of the Site shall be governed by laws applicable within the territory of the province of Quebec.

Product prices
Product prices in the online store may differ from the prices in stores. (The gifts in the online store are not available in stores).

Web site ‘’Security’’
Fruitomed has safety measures to protect its users from the loss or unauthorized use of information pertaining to them that are under Fruitomed.com’s control. On the one hand, Fruitomed.com’s servers are protected by a firewall type technology. On the other, Fruitomed.com’s servers use a secure transmission technology called “Secure Socket Layers” or SSL. The secure mode is activated when ordering and all information transmitted to Fruitomed.com’s servers are encrypted in order to protect their integrity and confidentiality during their transfer. There is always a small risk that personal information transmitted to Fruitomed.com may be disclosed without any fault on the part of Fruitomed.com and without its consent. Fruitomed.com declines all responsibility regarding the fact that such confidential information may be disclosed.

Cookies
Fruitomed.com may use cookies in order to personalize the use of the Site and to collect data related to traffic on the site and Web pages. This information may help improve service on Fruitomed.com. A cookie is a small text file left on the user’s hard drive by some web pages on the Site. Cookies are inoffensive in the sense that they cannot extract information from the user’s hard drive. It is always possible to no longer be subject to cookies by modifying your browser’s configuration.

Links to Other Sites
The Fruitomed.com website contains links to websites operated by other companies. By clicking these links, you are leaving the Fruitomed.com site. Fruitomed.com has no control over the maintenance of these websites and the fact that they appear on the Fruitomed.com website does not in any way invoke the liability of Fruitomed.com. Any personal information transmitted through these sites will be subject to these sites’ personal information protection policies. We recommend that you pay special attention to the confidential information protection policy of these websites.